Remote Support

In order to receive remote support from AV Intelligence, you may be asked to click one of these links   TeamViewer Host     Quick Support     Join Meeting     Windows Team Viewer     Mac Team Viewer...

EditShare Support Agreement

Support Agreement between EditShare Asia Pacific Pty Ltd ACN 154 348 517 of Unit 7, 6 Vanessa Boulevard Springwood, Brisbane QLD 4127, Australia (“EditShare”, “We” or “Us”) And Name of Customer (Company or Individual/Trustee) of (address) (“You” or “Customer”) 1. Support Agreement (a) Subject to your payment when due of the fees specified in Attachment 1, we will provide: (i) remote email and phone support of the System as required to effect repair or to bring the System to an operating level standard; and (ii) Software Updates to the System, for the support Term on the terms of this agreement. (b) Provision of support or other services other than remote phone support (including on-site support) may be provided at our sole discretion, and may be subject to additional charges for (without limitation) labour, parts, and traveling expenses. 2. Your Obligations (a) You must: (i) Submit all support request issues via the EditShare helpdesk with sufficient details and information that we require. (ii) Provide a technical person on-site to liaise or coordinate any tests, troubleshooting, or diagnostics as directed by EditShare including a support technician. (iii) Undertake all troubleshooting steps or software patches/upgrades as directed by EditShare support technician. (iv) Read and understand the working procedures and daily/weekly user maintenance/administration system checks required by Editshare. (v) Provide an APC smart UPS with the appropriate rating and connectivity for system purchased in order to protect your EditShare system from electrical surge or power fluctuation or outage. (vi) Permit EditShare representatives, employees, contractors, resellers or agents access to the equipment and premises when required for fulfilment of this agreement. (vii) Allow access by remote support (i.e.: Simple Help) as required by an EditShare technical services person. (viii) Provide the EditShare login password (if the client has changed from default) to an EditShare technician immediately on request for remote or on-site support. (ix) implement your own reasonable internal procedures for backups/archival of crucial project data or media. (b) You understand and accept that: (i) Failing to comply with the obligations of this clause, or provide any other assistance or follow any other instructions reasonably requested by us, may prevent or impair our ability to provide support. (ii) EditShare...

Media Composer Software Options

Software options Media Composer | Symphony Option Correct color and master faster by adding advanced and secondary color correction tools, plus mastering tools, to your editing workflow with this option for Media Composer. What’s more, it comes with Boris Continuum Complete Lite, enabling you to create stunning 2D and 3D graphics and effects to get the look you want. The Symphony Option is included with all Media Composer subscriptions and available for purchase to Media Composer owners.   Media Composer | NewsCutter Option Integrate Media Composer directly with iNEWS and/or ENPS systems to streamline your news editing to on-air workflow with this option for Media Composer. This option adds the functionality of the NRCS Tool found in NewsCutter, which is now discontinued, though many of its features and settings are now a part of Media Composer.   Media Composer | Production Pack Give your Media Composer projects the professional look and sound quality they need to make the biggest impact. The Media Composer | Production Pack includes three complementary software tools—NewBlue Titler Pro 2, iZotope Insight, and Sorenson Squeeze—that enable you to create stunning 2D and 3D video titles, analyze and troubleshoot audio mixes, and optimize video for web and disc play. A version of the Production Pack is included with Media Composer subscriptions; the full version is available to purchase for Media Composer owners.   Hardware options Whether you want to capture, monitor, and output video; record voiceovers, overdubs, or other audio; or speed up your editing with hands-on precision, you have a wide range of powerful and reliable Avid and third-party hardware to fit your needs and budget—for Mac and PC. Video I/O and monitoring options Capture, monitor, and accelerate your editing workflow with these Avid video interfaces. (Please note that older Avid video hardware is no longer compatible with the latest Avid editing software.) Media Composer | Nitris DX High-performance, dual link, customizable analog/digital I/O and monitoring See the specs Connect Nitris DX to Thunderbolt-equipped computers Media Composer | Mojo DX High-performance digital I/O and monitoring See the specs Connect Mojo DX to Thunderbolt-equipped computers Third-party options Want to use your current card with our software? With Avid Open I/O, third-party...

Media Composer

What is Media Composer? Media Composer is the most proven video editing software in the industry, trusted by professional editors in every segment of movie making, television, broadcast, and streaming media. Designed to handle high volumes of disparate file-based media, Media Composer delivers accelerated high-res and HD workflows, real-time collaboration, and powerful media management, eliminating time-consuming tasks so you can focus on telling a great story. And now the choice is yours—edit on premises, or remotely through the cloud—access through a low-cost subscription, on-demand via floating license, or own it outright—making Media Composer the most versatile and accessible tool for professional creative editorial. New features Edit 4K and other high-res media natively Satisfy your audience’s insatiable appetite for higher quality, more inspiring content—delivered when they want, where they want, and on any device they want. With native support for 2K, 4K, Ultra HD, and higher resolution media, you can acquire, manage, edit, and deliver content with speed and ease. Plus, you can view 2K/4K media in its native resolution on a client monitor—in real time—using your choice of third-party Open I/O-compatible hardware. Work with Avid Resolution Independence Take on any job—in any media resolution—without limits. With Avid Resolution Independence, you can work with practically any media in every resolution—SD, HD, 4K, and beyond—using your existing infrastructure. Media Composer is the first to support this platform-centric technology, with support for more products and solutions across the Avid MediaCentral Platform coming soon. Read more Get greater beauty without the bandwidth When we introduced Avid DNxHD, we gave you “beauty without the bandwidth,” enabling you to work with and master HD media easily, without blowing your storage budget. And now we’re expanding these same benefits to high-res. With Avid DNxHR, you can work with a wider range of resolutions to fit your task at hand—from lightweight proxies that are a fraction of the raw file sizes for high-performance editorial (making remote collaboration easier), to even more mastering resolutions, including 2K and 4K for delivery. Plus, it’s completely backwards compatible with DNxHD, as it’s built on the same extensible, standards-based media codec. Use the tools the pros use starting at just $49.99/month When reputations are on the line,...